Support Center

Multiple ways we can support you

Our Support Options

Phone Support

Email Support

Client Account

Remote Session

Before you request support

You can submit a new Service Request by sending an email to You can enter and review requests directly in the Client Portal. Please make sure to include the following, if possible:

After requesting support

If you’ve already submitted a Service Request:

Our process in resolving your Service Ticket

Once we receive your support request, these are several things that happen:
  1. New Service Ticket: A new service ticket is generated with a ticket number that can be used to track your request via the Client Portal.
  2. Automatic Acknowledgment: You get an automatic acknowledgment that your request has been received and logged.
  3. Ticket Processing: Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue.
  4. Email Response: You will receive an email or phone call directly from a resource as they begin working on your request. Alternatively, we may need to contact you by phone to discuss your request prior to working on it.
  5. Automatic Updates: The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.


  1. Current Requests: If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. If possible, please avoid carbon copying (CC) anyone on a ticket. This allows the system to keep all related correspondence in the same ticket.
  2. New Issues/Unrelated Requests: If you have to notify us about an unrelated problem, please create a new email to and DO NOT REPLY to an existing case or ticket email.