FAQs
Frequently Asked Questions
We have compiled a list of common queries from customers. We hope that you’ll find them informative and useful in considering Ten4 as your technology services provider.
Why should my company use the services provided by Ten4?
For practically every business one of your biggest costs is the time wasted by employees sitting around while their IT systems are not working properly. According to IDC research, over 40% of computer problems go unsolved. This is a huge drain on your employees’ productivity. Ten4 technology services help you reduce your total cost of IT ownership while simultaneously improving efficiency and productivity. Ten4 provides your organization with a team of experienced and highly trained experts that are assigned to you and provides unlimited support at a flat monthly fee.
How much does it cost?
Ten4 services are designed for Small businesses and are priced based on the size of your network. We provide you with one flat monthly fee, and in turn, we become your complete IT department. Because our prices are based on the size of your network, you can rest assured that you don’t have to pay huge monthly fees for services you don’t use. Our service plans are designed for organizations with 5-100 employees. We will happily provide you with a price quote. Call us at (954) 668-2400 or fill out our online form.
Why is a service plan from Ten4 better than calling an hourly consultant when things break?
Hourly consultants are paid to fix problems. They are not paid to prevent them from happening. They only make money when your system breaks, and the more often it breaks and the longer it stays broken, the more money they make. Ten4 only succeeds when you are up and running – which means that your goals and our goals concerning IT are the same. Going with a flat fee Managed IT services plan reduces your IT costs, improves the performance of your IT systems, and avoids catastrophic and very costly IT failures.
How does the Ten4 service platform work?
Ten4 proactively monitors your network devices. Devices such as computers, servers, firewalls, and more. Even though we are not always at your location, we are proactively monitoring your network, ensuring that your IT operations are running smoothly. We emphasize both people and technology. We know that it requires the watchful eyes of our engineers and automated tools to proactively monitor your network to keep your IT operations running smoothly. Here’s a step by step process highlighting how our platform works:
- Ten4 installs a small program on your computers and servers.
- Your computers securely communicate with the data center.
- Ten4 monitors a broad range of network devices such as computers, servers, firewalls, and more. Ten4 proactively manages these devices. This includes management of your antivirus, antispyware, patches, backup, and more.
- Ten4 engineers notify you of any potential issues and fix many of these problems before they even occur.
- If you encounter a problem, you can contact our help desk or one of the engineers assigned to your company. With your permission, your Ten4 engineer can immediately remotely access your computer and resolve the problem immediately.
Are Ten4 services Secure?
Yes. The services from Ten4 were originally designed for banks and commercial applications. This platform has undergone intense scrutiny from all types of security experts. This software is used by governments, financial institutions, and other security-conscious organizations. This platform operates entirely over secured 128-bit encrypted connections. The agents send only asset data and performance data to the data center. Confidential information such as user’s passwords does not leave the user’s machine. The agents send this information over outbound port 443 (SSL). There is no threat of a virus spreading or hack over the Internet due to this outbound connection. Client-side firewall configurations are not needed with this platform as it operates entirely over outbound connections to the data center. This allows the agents to work in any network configuration without introducing vulnerability to inbound port scans or network attacks. Yes. Our managed platform from Ten4 was originally designed for banks and commercial applications. This platform has undergone intense scrutiny from all types of security experts. This software is used by governments, financial institutions, and other security-conscious organizations. This platform operates entirely over secured 128-bit encrypted connections. The agents send only asset data and performance data to the data center. Confidential information such as user’s passwords does not leave the user’s machine. The agents send this information over outbound port 443 (SSL). There is no threat of a virus spreading or hack over the Internet due to this outbound connection. Client-side firewall configurations are not needed with this platform as it operates entirely over outbound connections to the data center. This allows the agents to work in any network configuration without introducing vulnerability to inbound port scans or network attacks.
Would it be better if I just hire my own IT person to work for me every day?
Ten4 supports a full-time IT staff available 24 X 7 without the financial burden of having these staff members on your payroll. Allowing our team to handle your IT management and support allows you to focus on your business without having to dedicate an individual or individuals in your company to IT management. This improves your organization’s productivity, efficiency and reduces the total cost of ownership. When you hire Ten4, you get the best of an IT Department and the expertise of an entire team. Ten4 provides you with an entire IT department at your fingertips for a fraction of the cost of hiring a full-time IT person.
What happens if my company’s server goes offline after hours or over the weekend?
With Ten4’s portfolio of services, your infrastructure is being monitored 24/7. We immediately know when there is a problem and begin working on resolving it. We initially try to fix that problem remotely so that your server is online as soon as possible. If we cannot resolve this problem remotely, we call your company’s designated emergency contact before your office opens. Your field engineer is then dispatched to your office and fixes the problem before your employees begin working that day. This is a great example of how Ten4 can save your company time and money by minimizing or eliminating downtime of your IT systems.
Are there any special requirements or things I have to buy to use your service?
No. The only requirement is that your computers or servers be running a supported Microsoft Operating System
If you have other questions, please contact us and we’ll get back to you shortly.